Refund /Replacement Service And Policies

Please note that refunds/ replacements can only be made if it applies to the conditions below:

  • Defective items must be returned for replacement only if prior notification has been given within 48 hours of purchase.
  • Defective items must be returned in its original condition, unworn or unused and in its original packaging with the sales receipt or all related traveling documents (eg. boarding pass, copy of e-ticket receipt) to MAI. Upon safe receipt of returned goods, we can issue a refund or a replacement.
  • Replacement of goods will be mailed directly to customer’s address and will include any incurred postage cost.
  • MAI will not accept items which have been damaged due to abuse, misuse, accidents, alterations or appear to have been used. Dutiable items may not be replaced due to local customer regulations. These may include tobacco products, fragrances, cosmetics and liquor.
  • MAI will refund money only if there is no stock of the items to be replaced.
  • No refund will be made for liquids, aerosols or gels (LAG’s) that are confiscated by the airport security at LAG’s affected airports.

 

THE DUTY FREE ALLOWANCES ARE PROVIDED AS A GUIDELINE AND ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE

 

Important Notice

 

All products carry a 100% guarantee of authenticity. Some items may not be available due to space limitations. Should a product of your choice not be available, please accept our apologies. Transit passengers will have restrictions on the carriage of liquids, aerosols and or gels (LAG’s) due to airport security reasons. Regulations different from airport. As such, it is advised to check with our cabin crew for further information.

 

 

Copyright © 2018 MAI. All rights reserved.